Privacy policy

PRIVACY POLICY

Effective Date: July 10  2017
Last Updated: February 24, 2025

Kingsrowe, LLC (“Sole Classics / Kingsrowe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from www.soleclassics.com (the “Site”).

1. INFORMATION WE COLLECT

We collect personal information in the following ways:

A. Information You Provide to Us

When you make a purchase or attempt to make a purchase, create an account, sign up for marketing, or contact us, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via Shopify and payment providers)

  • Order history

  • Customer service communications

B. Information Collected Automatically

When you visit the Site, we automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Device type and identifiers

  • Operating system

  • Pages viewed and time spent

  • Referring website

  • Clickstream data

  • Cookie identifiers

We collect this information using cookies, pixels, log files, analytics tools (including Shopify analytics and Hotjar), and similar technologies.

C. Information from Third Parties

We may receive information from:

  • Payment processors

  • Fraud prevention providers

  • Marketing and advertising partners

  • Shopify (our e-commerce platform provider)

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill orders

  • Provide shipping and returns

  • Communicate about your order

  • Provide customer service

  • Detect and prevent fraud

  • Improve our website and user experience

  • Personalize your shopping experience

  • Send marketing communications (with your consent where required)

  • Comply with legal obligations

We only process your personal information where we have a lawful basis to do so, including:

  • To perform a contract (e.g., fulfill your order)

  • Your consent (e.g., marketing emails, non-essential cookies)

  • Compliance with legal obligations

  • Our legitimate business interests (e.g., fraud prevention, website improvement)

3. MARKETING COMMUNICATIONS

If you opt in to receive marketing emails or SMS messages:

  • You may unsubscribe at any time by clicking the “unsubscribe” link in emails or following SMS opt-out instructions.

  • We comply with applicable marketing laws, including CAN-SPAM and other applicable regulations.

  • We do not sell your email address to third parties.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to:

  • Enable website functionality

  • Maintain shopping cart sessions

  • Analyze website performance

  • Personalize advertising

Cookies may be categorized as:

  • Strictly Necessary – Required for site functionality

  • Performance/Analytics – Help us understand usage

  • Marketing/Advertising – Used to deliver relevant ads

Where required by law, we obtain your consent before placing non-essential cookies. You may manage cookie preferences through our cookie banner or your browser settings.

Analytics (Hotjar)

We use Hotjar to better understand user behavior and improve our services. Hotjar may collect:

  • Device IP address (stored in de-identified form)

  • Device type and screen size

  • Browser information

  • Country-level geographic location

  • Website interaction behavior

Hotjar processes this data on our behalf and is contractually prohibited from selling personal data.

For more information, please review Hotjar’s privacy information at their website.

5. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

  • Shopify (our e-commerce platform provider)

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Fraud prevention services

  • Marketing service providers

We may also disclose personal information:

  • To comply with legal obligations

  • In response to lawful requests by public authorities

  • To enforce our Terms of Service

  • In connection with a merger, acquisition, or asset sale

We do not sell personal information in exchange for monetary compensation. If applicable state law defines certain data sharing as “sale” or “sharing,” you may have the right to opt out (see Section 9).

6. SHOPIFY & PAYMENT PROCESSING

Our store is hosted by Shopify Inc. Your data is stored through Shopify’s secure infrastructure.

If you use a direct payment gateway, payment information is processed and encrypted in accordance with PCI-DSS standards. We do not store full credit card numbers on our servers.

For more information, please review Shopify’s Terms of Service and Privacy Policy.

7. DATA RETENTION

We retain personal information:

  • As long as necessary to fulfill orders

  • To comply with legal, tax, and accounting obligations

  • To resolve disputes

  • To enforce agreements

When personal information is no longer required, we securely delete or anonymize it.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

While we follow industry standards (including SSL encryption and PCI-DSS compliance through our payment processors), no method of transmission over the Internet is 100% secure.

9. YOUR PRIVACY RIGHTS

Depending on your location (including California and certain other U.S. states, or the European Union), you may have rights including:

  • Right to access your personal information

  • Right to correct inaccurate data

  • Right to delete personal information

  • Right to opt out of targeted advertising or certain data sharing

  • Right to limit use of sensitive personal information

  • Right to withdraw consent

  • Right to non-discrimination for exercising privacy rights

To exercise your rights, please contact us at:

Email: shop@soleclassics.com
Mail:
Sole Classics / Prime
Attn: Privacy Compliance
846 N High St
Columbus, Ohio 43215 USA

We may verify your identity before fulfilling certain requests.

10. INTERNATIONAL DATA TRANSFERS

If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other countries. By using the Site, you acknowledge that your information may be transferred to jurisdictions with different data protection laws.

11. CHILDREN’S PRIVACY

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

12. THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Material changes will be clearly communicated where required by law.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or your personal information, please contact:

Privacy Compliance Officer
shop@soleclassics.com

or by mail at:
Kingsrowe, LLC
846 N High St
Columbus, Ohio 43215 USA

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